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=Support for the LearnLive suite of products=
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[[Image: Product_badges_as_headers.png | 1000px]]
Welcome to the new help and support site for the LearnLive suite of products. This site covers our entire product range as of the release of LearnLive's second-generation Learning Management System (LMS). Although not a product in itself, the LMS is the foundation and scaffolding of all of our products. If you use Compass<sup>TM</sup>, Compliance<sup>TM</sup>, or Continuum<sup>TM</sup>, this new upgrade will revolutionize your workflow. Users of Capture<sup>TM</sup> and Connect<sup>TM</sup> will see some improvements in the way programs are constructed, but the core interfaces of those products, for both participants and presenters, will remain unchanged.
Welcome to the new help and support site for the LearnLive suite of products. This site covers our entire product range as of the release of LearnLive's second-generation Learning Management System (LMS). Although not a product in itself, the LMS is the foundation and scaffolding of all of our products. If you use Compass<sup>TM</sup>, Compliance<sup>TM</sup>, or Continuum<sup>TM</sup>, this new upgrade will revolutionize your workflow. Users of Capture<sup>TM</sup> and Connect<sup>TM</sup> will see some improvements in the way programs are constructed, but the core interfaces of those products, for both participants and presenters, will remain unchanged.
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Regardless of the products you are using, you are in the right place to get help. To get started, click on the LearnLive product that you are using in the main menu on the left, or consult some of the general reference links below.
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==Training Sessions==
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Visit our Product Training Site to view the training sessions: https://producttraining.checkpoint.thomsonreuters.com/training/lp/LearnLive.asp
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==Getting Started with Version 2.0==
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==New to the LearnLive platform? Start here:==
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Below are some links to articles that introduce LearnLive LMS Version 2.0. (these are all posts from http://blog.learnlive.com)
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Regardless of which LearnLive product you have, the following articles will help you understand how our system works. If you have more than one product, the same principles apply across the whole system.
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* [[Understanding the LearnLive system]]
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* [[Understanding Universities]]
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* [[Understanding user profiles]]
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* [[Understanding programs and sessions]]
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One you understand the basic platform, you can get started with whichever products are appropriate for you.
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* [[Getting Started with Capture]]
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* [[Getting Started with Connect]]
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* [[Getting Started with Compass]]
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* [[Getting Started with Compliance]]
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[http://blog.learnlive.com/2012/12/introducing-lms-2-0/ Introducing LMS 2.0]
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Not sure which products you have? See [[Product Features and Comparison]].
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[http://blog.learnlive.com/2013/01/lms-2-0-introduction-to-the-architecture/ LMS 2.0: Introduction to the architecture]
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==Are you an existing LearnLive customer, but new to Version 2.0? Start here:==
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* [[Understanding Universities]]
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* [[Understanding user profiles]]
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* [[Understanding programs and sessions]]
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<!--Comment* [[What's new in version 2.0]] -->
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* [[Version 2.0: FAQ]]
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* [[System Requirements]]
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[http://blog.learnlive.com/2013/01/an-introduction-to-programs-in-v-2-0/ An introduction to programs in v 2.0]
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<!--Comment*
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==Training Videos==
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==Video training==
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Training videos have arrived! Click here for a list of the training videos to watch on-demand:
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===[[Training Presentations]]===
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Check back frequently-- as we finish them, we will post short training videos here that will help you familiarize yourself with the new system and show you some new features and helpful hints.
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We will be hosting Connect<sup>TM</sup> training sessions with live Q&A regularly over the next several months. Schedule to be released soon.
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-->
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== Known Issues ==
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Below are links to lists of known issues we are working to resolve or that have been resolved. It is important to note that our Known Issues List is a compilation of critical issues that impact all or most of the LearnLive customers.  
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==Live call-in help sessions==
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===[[Flash Player Security Issues]]===
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We will be scheduling live call-in help sessions later in the spring of 2013 to assist you with all your questions about LearnLive LMS Version 2.0. Check back soon for more details including times and dates.
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===[[Known Issues List]]===
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==Known issues and Open Items ==
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This is a list of known issues that we are currently in the process of resolving. Before filing a bug report, check this list to see if we've already found your problem and are working on fixing it. If your bug isn't on this list, let us know.
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===[[Known issues for Learning Management System]]===
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===[[Known issues for Content Delivery system]]===
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===[[Compliance Open Items]]===
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==University help (temporary location)==
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See this page for the current draft of the help section included in the university experience: [[University help]]
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==Internal training==
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This page is for LearnLive employees only: [[internal training hub]]
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==Let us know what you think==
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[[Wiki Test page]]
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Latest revision as of 07:39, 16 October 2018

Welcome to the new help and support site for the LearnLive suite of products. This site covers our entire product range as of the release of LearnLive's second-generation Learning Management System (LMS). Although not a product in itself, the LMS is the foundation and scaffolding of all of our products. If you use CompassTM, ComplianceTM, or ContinuumTM, this new upgrade will revolutionize your workflow. Users of CaptureTM and ConnectTM will see some improvements in the way programs are constructed, but the core interfaces of those products, for both participants and presenters, will remain unchanged.

Training Sessions

Visit our Product Training Site to view the training sessions: https://producttraining.checkpoint.thomsonreuters.com/training/lp/LearnLive.asp

New to the LearnLive platform? Start here:

Regardless of which LearnLive product you have, the following articles will help you understand how our system works. If you have more than one product, the same principles apply across the whole system.

One you understand the basic platform, you can get started with whichever products are appropriate for you.

Not sure which products you have? See Product Features and Comparison.

Are you an existing LearnLive customer, but new to Version 2.0? Start here:

Known Issues

Below are links to lists of known issues we are working to resolve or that have been resolved. It is important to note that our Known Issues List is a compilation of critical issues that impact all or most of the LearnLive customers.

Flash Player Security Issues

Known Issues List