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University help

Contents

Understanding the LearnLive platform

The LearnLive platform is based on the university concept, where learning experiences are categorized and systematized for consumption by participants, and certified to be eligible for credit for professional licensure in some professions and jurisdictions. The LearnLive platform holds many, many universities, which are essentially separate web sites created by many different companies all running on the same technological platform. Some universities are private, and created by companies that have LearnLive corporate accounts for the purpose of training their own employees and customers. Access to these universities is controlled by the company with the corporate account. Other universities are public, and can be accessed by the general public. In these universities, a personal account is still necessary to enroll in a learning experience, or "program", but anyone can create his or her own account. Enrollment in programs in public universities is generally fee-based, and paid by credit card at the time of registration.

If you are an employee of a company that has a LearnLive corporate account, your personal profile may have already been set up for you by an administrator in your company, or you may have been given a pass code, a kind of password to allow you access to create your own personal profile on your own. In this case, your "home" university is generally the university associated with your own company.

If you created an account on your own in a public university, your "home" university is the university where you created you account.

Regardless of how you obtained your own account/profile, when you have a user id and password on the LearnLive system, you have access to many universities containing learning programs created by many different firms and companies. Your login allows you access as follows:

Logging in to your home university

If you log in to http://university.learnlive.com/ you will enter your home university. This is the university associated with your account. If your account has been created through your employer, then your home university is usually your employer's university.

Logging in to other universities

If you log in to http://university.learnlive.com/xyz, for example, you will enter the university with the shortcut "xyz". If you want to change to a different university, click the "Switch Universities" button located in the far upper right corner of your screen. This will take you to a menu showing all the universities to which you have access.

How a university is organized

In all universities, you will see a menu bar that stretches across the browser screen near the top. On the right-hand side of that menu bar are two links, labeled "My Learning" and "My Compliance". These two links lead to two very important pages that track your personal learning journey through time and across all universities.

Regardless of which university you are visiting at any given moment, the contents of these two pages represent your activity across all the universities on the LearnLive platform.

The remaining items on the main menu bar will change depending on how the university is configured and created by its administrators. In general, there will be a catalog page, where you can search or browse for programs to take, a calendar page, where you can see a graphic depiction of the university's schedule of training, and a "Home" page, which may be custom-configured to show featured content, recently released programs, messages, and other important and timely information.

Above the menu bar, on the right, you will see two small buttons: My profile and Switch university. The My profile section is where you can edit your own profile information, such as email, phone, and other details. Please note that this section may be locked, if your account is sponsored by your employer, in which case you should contact your home university administrator to make changes.

The "switch university" button will lead you to a unique page where you can, quite literally, browse through the contents of hundreds of other public universities on the LearnLive platform.


System requirements

Logging in

I can’t log in. What should I do?

First, verify that your user id and password are typed in correctly. If you don't remember your username, try your email address. If you remember your user id but not your password, click the link on the right side of the page labeled Forgot password. Finally, if none of these methods are successful, click the customer service instructions link on the login page to locate a customer service representative to assist you.

I lost my password. What should I do?

On the university login page for any university, you will see a link on the right side of the page labeled Forgot password? Click this link and you will be prompted to type in the email address you used when you created your account. The system will send an email to that address containing a hyperlink. You can click this hyperlink to re-set your password on the LearnLive platform.

I want to create a new account but I am being asked for a passcode. What is that?

A passcode is like a pass word. It is a key that allows you access to create an account. This generally means that the university on which you are trying to create an account is a private university. If the university is owned by a company that you work for, contact the individual in your company who administers the university. If you do not have a relationship to the company that owns the university, then it may be that you are not permitted access to this university.

Will my other university id and password work for this university?

If the university is public, that is, if it is geared toward providing learning experiences to the general public, then yes, your university id (user id) and password will allow you to register for programs in that university; however, you may need to pay for those programs with a credit card at the time of registration. If the university you are visiting is private, then your user id and password are only usable if the administrators of that company have enabled permission for you to enter.

Finding and enrolling in programs

How do I locate a program?

From the home page of any university, you should see a menu bar across the top of the page, and somewhere on the left half of this bar is a menu item titled Catalog. Click this link, and you will arrive at the master search and browse page. Here you can search for a program using keywords that describe the content or title (e.g. "Sarbanes Oxley"), or you can use the links on the left side of the page to browse by practice area, field of study, or session format (webcasts, self-study, on-demand content, live training, etc).

Can I browse through a list of programs?

Yes, by clicking on the Catalog link on the main menu bar,you will arrive at the master search and browse page. Here you can use the links on the left side of the page to browse by practice area, field of study, or session format (webcasts, self-study, on-demand content, live training, etc).

I only want to see programs that come from a specific source. How can I do that?

You can locate programs by source using two different methods. First, if you know the name of the source you are looking for, e.g. "Western CPE", you can make a search filter as follows:

Additionally, some universities contain multiple catalogs, and often catalogs are organized by program owner or source. If this is the case, you can click on the button on the left called "View by catalog" and the list of programs will be re-organized accordingly.

I only want to see webcasts/classroom trainings/self-study courses. How do I do that?

From anywhere in a university, locate the master catalog page, usually labeled "Catalog" on the main menu bar. From the master catalog page, you can select the button on the left labeled "View by session type". This will organize the catalog(s) by self-study, webcast, etc.

What is the difference between a program and a session?

A program is a specific learning experience on a given subject. A session is a program delivered in a specific time, manner and/or place. Think of the relationship as similar to that of a "course" and a "section" in college. The course you are taking may be Chemistry 101, but you are enrolled in section "A" which meets on Tuesdays and Thursdays at 9 AM. In the same sense, you may wish to take the program "Tax Accounting Changes for 2014", but you will enroll in the specific session of that program that will convene via webcast at 1 PM October 15, 2013.

A session is always a session of a program. That is, every session is the "child" of a program. You may, however, encounter a program which has no sessions. This may happen if the program is a planned learning experience that hasn't actually been scheduled yet. In this case, you will not be able to actually enroll in the program until a session becomes available, but the program is listed in the catalog for future reference and planning purposes.

The content of all of a program's sessions will be very nearly identical. Some minor differences in the amount of credit may exist due to differences in the delivery formats-- for example, a live webcast may run longer than the allotted time and be worth slightly more credit than a self-study session covering the same material. However, the subject matter covered will still be very nearly identical.

The program I want has several sessions. What should I do?

You may choose to enroll in the session of your choice. The content of all sessions of a given program is largely identical. If you need to fulfill a specific number of credits for a professional licensure compliance purposes, be sure to check the credit amount offered for each session of a program, as minor differences may exist from one session to another. Likewise, if you prefer one specific delivery format over another, such as live classroom training vs. online self-study, pay attention to the delivery format of each session. Some sessions occur at specific times on specific days, but others are on-demand and can be started and finished on your own schedule.

I enrolled in one session but now I want to switch to another. What should I do?

From the main menu, click "My learning." Look for the section labeled "Upcoming programs". Click the one you want to change. This will take you to the catalog page for that session and its parent program. On the right side of the catalog page, you will see a button marked "un-enroll." Click this button. That panel of the page will refresh and you will be able to see a list of all the sessions available for that program. Click the "enroll" button next to the session you want to enroll in.

The session I want says that enrollment begins on some future date. What should I do?

If you see this message, it means that the creator of the program has not yet released the session for enrollment, even though it is scheduled. If you are in a private university run by your own company, you may contact your university's administrator to see if that person can enroll you early. In other cases, you may simply need to check back to the site on or after the date when enrollment begins.

The session I want has a waitlist button instead of an enroll button. What does that mean?

The "waitlist" button means that the session has reached capacity, and that no more enrollees will be accepted unless an existing enrollee decides to un-enroll. Clicking the "waitlist" button will place you on the waitlist for that session. If and when a place opens up on the waitlist, you will be automatically enrolled at that time, and an email will automatically be sent to you informing you that you have been auto-enrolled. If you would like to know how long the waitlist is, or how likely it is that you can obtain a spot, you will need to contact an administrator for the university.

The session I want says that enrollment is closed. What does that mean?

Many sessions automatically close enrollment on a specific date some time before the actual session. This happens for a variety of reasons, and is especially common for live webcasts and classroom training sessions. Often the facilities must be prepared for a fixed number of attendees in advance. If enrollment is closed for a session you are interested in, you may wish to contact the administrator for the university and see if an accommodation can be made for you.

Joining a webcast

It’s time for my webcast to begin. What should I do?

Log in to your university. Click on "My learning" on the right side of the main menu bar. Look in the section marked "upcoming sessions" to find the name of your webcast. Beside it, you should see a "launch" button. Click the "launch" button and the media player will open in a new browser window. You have just launched the webcast. Enjoy the program.

The webcast stopped playing. What should I do?

Webcast streams often stop due to network bandwidth issues or internet connection slowdowns. This is not unusual. As with any streaming media, wait a few moments to see if the stream resumes. It often will. If it does not, try closing the browser window holding the media player, and re-launching it. This solves most connection problems. Don't worry that your credit is in jeopardy-- your participation for the webcast has been stored on our servers already and will not be lost. If re-launching the interface causes another freeze, contact our customer service at 1-800-431-9025.

Playing a self-study program

How do I launch a self-study program?

Log in to your university. Click on "My learning" on the right side of the main menu bar. Look in the section marked "upcoming sessions" to find the name of your webcast. Beside it, you should see a "launch" button. Click the "launch" button and the media player will open in a new browser window.

I am unable to finish the self-study session in a single sitting. Can I quit and come back later?

Yes, you may stop a self-study session at any point and your progress will be saved. Your quiz scores will also be saved. When you re-launch the interface, the program will pick up at the point where you left off, automatically. If you wish to start over from the beginning, you can simply click the first item in the lesson menu (typically in the lower left portion of the media player interface) and the program will start over.

I have already completed and passed a self-study session but I'd like to watch it again. What if I fail the quiz this time, will my credit be revoked?

Once you have completed a self-study session, you may still return to the media player and watch it as many times as you wish. Once you have received credit for passing the session, it will not be revoked. Feel free to skip through quizzes and final exams if you wish; subsequent performance on these items will not affect credit already awarded to you.

I’ve gotten notice that I am expected to be a pilot tester for a program. What should I do?

Pilot testing is a function necessary for certification in CPE licensing scenarios. Pilot testers in this case need to be licensed CPA's. If you do not meet this requirement, or if you simply do not want to be a pilot tester, you may skip the pilot testing evaluation form by clicking the button marked "skip". If you want to be a pilot tester for the session, answer the questions on the pilot tester form to the best of your ability. Be sure to include you name, CPA license number and state, and other data.

Attending a classroom training

How do I know where my classroom training is supposed to meet?

Log in to your university. Click on "My learning" on the right side of the main menu bar. Look in the section marked "upcoming sessions" to find your classroom. Click the name and you will be taken to the catalog page of the classroom. Location information should be listed on the catalog page.

I enrolled in a classroom but now I can’t attend. What should I do?

If you cannot attend a classroom session, you can un-enroll for it through the LearnLive system. In order to do this, log in to your university. Click on "My learning" on the right side of the main menu bar. Look in the section marked "upcoming sessions" to find your classroom. Click the name and you will be taken to the catalog page of the classroom. Look for the un-enroll button and click it. Some classrooms have an "un-enrollment close date", a date after which you cannot un-enroll in the session. If this is the case, you may need to contact the administrator for your university.

I may be late for a classroom. Will I still get credit?

If you are attending a classroom session that adheres to NASBA guidelines for CPE credit in the Accounting industry, you may receive partial credit for a classroom training even if you arrive late or leave early. In general, most classroom sessions utilize a sign-in sheet, where you verify on paper the times you arrived and departed. When the session is recorded by a proctor or an administrator, this data will be entered into the LearnLive system and the amount of credit you receive will be adjusted accordingly.

In some cases, specific company policies regarding credit for incomplete sessions may apply. In these cases, the policy is set by the company that runs the training session, and not by the LearnLive platform. Check with a university administrator if you have questions about policy.

When will I receive a certificate?

The administrators of your university and/or specific learning session determine if, when and how you will receive a certificate for your participation in any given program session. Typically, in a live webcast or a rebroadcast, you may obtain a certificate at the end of the session by clicking on the "certificate" icon in the tool bar on the lower right portion of your media player interface. This will open a new browser window where you can download the certificate as a .pdf file. You may be required to complete a short evaluation before the certificate download link appears.

In other circumstances, or as a matter of policy, your certificate may be emailed to you after the session is complete. This is often the case with classroom training sessions. It may be a matter of university policy that all certificates are delivered via email.

You can retrieve copies of your certificates through the university interface itself. From the main menu bar on the top of the university site, choose the link labeled "My learning". On the "My learning" page, locate the section labeled "Completed programs". Beside any program name for which you are entitled to a certificate, you will see the "certificate" icon. Click this icon to download a .pdf of the certificate. Certificates are not always immediately available in this manner for classroom training sessions or in any case where attendance or credit must be verified by a university administrator. In these cases, the certificate will only be available to you after an administrator has verified your attendance and calculated the appropriate amount of credit.

Learning Activities

I am enrolled in something called a learning activity. What should I do with it?

A learning activity is a kind of program session that is very open-ended and flexible. Some learning activities require enrollment; others do not. Some grant credit for completion; others do not. Typically, a learning activity session will entail reading a document or watching/listening to a video or audio recording or podcast. The instructions for the activity are listed in its catalog page. If there are files for you to download to read or listen to, they will also be listed on the catalog page.

If credit is offered for a learning activity, your completion must be verified by a proctor or university administrator before a certificate can be issued. Please consult the learning activity description for the criteria used to evaluate your completion.

External programs

I attended training that is outside the LearnLive system. What do I need to do to register it in my records?

Registering external program records is a matter of company and university policy. Some companies and universities are configured to track records of learning activities that do not exist in the university catalog. Others are not. Your university may or may not allow you to register your own external program records, or you may need to ask a university administrator to perform this task for you.

If your university allows you to register your own external program records, you may do so as follows:

  1. Go to the tab marked My Learning (this will be on the right side of the main menu at the top of your screen).
  2. Look for the panel marked External programs. On the upper right part of this panel, look for the link labeled "Add an external program" and click it.
  3. Fill out the basic information for the new external program in the form that appears. Click Save.
  4. Your new external program will appear in the table of external programs. Look for the column marked "Certificate" and you will see a button marked "upload". Click this button to add a certificate.
  5. In the pop-up window that results, upload your certificate by browsing to it on your copmuter, then clicking "upload".


I don’t have the certificate for my external training. What should I do?

This will depend on the policy of your university administrator. Contact your university administrator to discuss the situation.

Getting credit and certificates

I completed a webcast. Where is my certificate?

In most cases, you can obtain a certificate for your webcast directly from the LearnLive media player interface. Locate the tool area of the media player, which is at the bottom of the screen. On the far right is a tab marked Certificate. Click this tab and you should see the certificate icon. Click this icon to download your certificate. You many need to complete an evaluation before the certificate can be released to you. If you can see this certificate but it is "grayed out" and nothing happens when you click it, your participation may not have been sufficient, or it may have been inaccurately recorded. Contact your university supervisor to determine what steps you should take.

You can also obtain the certificate for any session, regardless of whether it's a webcast, rebroadcast, classroom, or self-study, by navigating to the "My Learning" page of any university. The link is located on the right side of the main top menu. On the "My Learning" page, locate the section called "Completed programs" and look for the program name you have in mind. You should see a certificate icon beside the name. Click this icon to retrieve your certificate. As with the media player, if this icon is grayed out, your participation may not have been sufficient, or it may have been inaccurately recorded. Contact your university supervisor to determine what steps you should take.

I completed a self-study session. Where is my certificate?

In most cases, you can obtain a certificate for your self-study session directly from the LearnLive media player interface. Locate the tool area of the media player, which is at the bottom of the screen. On the far right is a tab marked Certificate. Click this tab and you should see the certificate icon. Click this icon to download your certificate. You many need to complete an evaluation before the certificate can be released to you. If you can see this certificate but it is "grayed out" and nothing happens when you click it, your participation may not have been sufficient, or it may have been inaccurately recorded. Contact your university supervisor to determine what steps you should take.

You can also obtain the certificate for any session, regardless of whether it's a webcast, rebroadcast, classroom, or self-study, by navigating to the "My Learning" page of any university. The link is located on the right side of the main top menu. On the "My Learning" page, locate the section called "Completed programs" and look for the program name you have in mind. You should see a certificate icon beside the name. Click this icon to retrieve your certificate. As with the media player, if this icon is grayed out, your participation may not have been sufficient, or it may have been inaccurately recorded. Contact your university supervisor to determine what steps you should take.

How can I download all of my certificates?

  1. Go to the tab marked My Learning (this will be on the right side of the main menu at the top of your screen).
  2. Look for the link marked "Get Certificates" on the right side of this panel. Click it.
  3. From the modal that appears, choose the first option "Download all certificates" and click it.
  4. You will be prompted to download a file into your downloads folder. This is a package containing all of your certificates.

I finished a program but it’s still in my current programs section, not my completed programs section. Why?

In general, when you finish a program, you will see it "move" on your "My Learning" page from your list of "current" programs to your list of "completed" programs. If you have finished a program, but it remains in your "Current programs" section, this generally means that you need to complete an evaluation before the program is dismissed. If that is the case, click on the "evaluation" link beside the program's name in the "current programs" section.

Do I need to complete an evaluation before getting my certificate?

It is a matter of university policy set by the university administrators as to whether you must complete an evaluation before receiving a certificate. If you have finished a program, but it remains in your "Current programs" section, this generally means that you need to complete an evaluation before the program is dismissed. If that is the case, click on the "evaluation" link beside the program's name in the "current programs" section.

Editing your profile

How do I update my basic profile information?

From any university, locate the button in the far upper right corner labeled "My profile". You will see your profile page, and on that page you can update your information. If your account is sponsored by your employer, and this button is missing in your interface, this means that your university administrators would prefer that you contact them to update your profile.

I’m an instructor and my profile is incorrect. How can I update it?

Contact your university administrator, send them the necessary corrections. The administrative area of the LearnLive platform contains additional features to edit and format instructor profiles.

How do I add a jurisdiction to my compliance tracking?

Not all companies allow their professionals to update their own jurisdiction licensing information, as the required information can sometimes be complex. Please contact your university administrator to find out if your company has configured self-service jurisdiction profile updates through the university.

If this feature is present in your university, you can add a jurisdiction as follows:\

  1. From the main menu, click the link marked "My Compliance" located on the right side.
  2. On the resulting page, click "My jurisdictions". You will be taken to a list of your active jurisdictions.
  3. Click the "+" or "Add" button in the upper left portion of the list. You'll see an editing form to designate new jurisdiction. Choose the jurisdiction you'd like to add and click Save.
  4. You will then be prompted to enter your license number, date of licensure, and answer some more questions that are specific to the jurisdiction. If you are uncertain what information to provide or where to locate the information, consult your university administrator.
  5. Click "Save' when finished. You should see the new jurisdiction added to your list of jurisdictions.


How do I update my profile information for a specific jurisdiction?

Not all companies allow their professionals to update their own jurisdiction licensing information, as the required information can sometimes be complex. Please contact your university administrator to find out if your company has configured self-service jurisdiction profile updates through the university.

If this feature is present in your university, you can edit a jurisdiction profile as follows:

  1. From the main menu, click the link marked "My Compliance" located on the right side.
  2. On the resulting page, click "My jurisdictions". You will be taken to a list of your active jurisdictions.
  3. Click the jurisdiction you'd like to edit. You'll see a link marked "edit this information". Click this link to edit the information already there.
  4. You will then be prompted to enter your license number, date of licensure, and answer some more questions that are specific to the jurisdiction. If you are uncertain what information to provide or where to locate the information, consult your university administrator.
  5. Click "Save' when finished.

Tracking your compliance

How do I view all my jurisdictions on one summary page?

  1. On the main menu, click "My Compliance", which is located on the right side of the screen.
  2. Look for the panel marked "Status Overview". The table in this panel lists all ths jurisdictions that you are currently tracking.
  3. For each jurisdiction, you will see a "status" column, and it will generally say "incomplete".
  4. The "Next Requirement" column indicates that of all the requirements for CPE in that jurisdiction, the one listed here has the due date that is coming up the soonest. It may not be the requirement that has the most un-fulfilled credits, but it is one that generally needs action the soonest. The due date related to that specific requirement is listed beside the name of the requirement.
  5. The credits completed/required column refers to the number of credits needed and required for that requirement.

How do I view my individual jurisdictions?

  1. On the main menu, click "My Compliance", which is located on the right side of the screen.
  2. Look for the panel marked "Status Overview". The table in this panel lists all ths jurisdictions that you are currently tracking.
  3. Find the jurusdiction that is relevant, and click the "View" button in the "Take action" column of that table.

How do I find programs that will fulfill requirements for my jurisdiction?

How do I view external programs?

  1. On the main menu, click "My Learning", which is located on the right side of the screen.
  2. On the "My Learning" page, click the "External Programs" tab located on the right side of the page. This will display a list of all external program records you or an administrator have entered. You can search and filter this list to find the one you are looking for.

How do I create a new external program?

Depending on the configuration of your company's LearnLive account, this task may be available to you through the university, or it may be only avaialable to administrators. If it is available to you, the following steps apply:

  1. On the main menu, click "My Learning", which is located on the right side of the screen.
  2. On the "My Learning" page, click the "External Programs" tab located on the right side of the page. This will display a list of all external program records you or an administrator have entered.
  3. Find the button labeled Add a new external program and click it.
  4. You will see a form for entering the basic data for an external program. Fill in the information in the form to the best of your ability. Most of the information requested in the form can be found on the certificate you received when you completed the external training program.
  5. Save your work. You will see the new external program listed in the table along with any previous external programs.
  6. Upload the certificate for your external program by clicking the Upload button in the 'Certificate' column of the external program you just created. This will prompt an upload window to appear.
  7. Click Browse in the upload window to browse your local computer files. Locate the certificate, choose it, then click Upload.
  8. The 'Certificate' column in the main page will change to display Change and Download buttons. When this happens, your certificate has been uploaded successfully.

How do I assign jurisdictional credits for an external program?

Depending on the configuration of your company's LearnLive account, this task may be available to you through the university, or it may be only available to administrators. If it is available to you, the following steps apply:

  1. On the main menu, click "My Learning", which is located on the right side of the screen.
  2. On the "My Learning" page, click the "External Programs" tab located on the right side of the page. This will display a list of all external program records you or an administrator have entered.

Locate the external program for which you want to assign jurisdictional credits. If you haven't added it yet, see "How do I create a new external program?".

  1. In the table row that external program, you will see a button labeled "Credits." Click this button.
  2. You will see a modal window appear. In it will be a table listing all the jurisdictions you are tracking though LearnLive (State jurisdictions, AICPA, etc.). For each section in the table, fill in the appropriate credit values. You will need to understand which jurisdictions will accept credit for which requirements, delivery types. If you are not certain how to fill out the numbers, consult an administrator for assistance.
  3. Click "Save" in the upper right corner of the table when you are finished.

How do I add a certificate to my external program record(pdf, jpg, jpeg)?

  1. On the main menu, click "My Learning", which is located on the right side of the screen.
  2. On the "My Learning" page, click the "External Programs" tab located on the right side of the page. This will display a list of all external program records you or an administrator have entered. You can search and filter this list to find the one you are looking for.
  3. Upload the certificate for your external program by clicking the Upload button in the 'Certificate' column of the external program you are working with. This will prompt an upload window to appear.
  4. Click Browse in the upload window to browse your local computer files. Locate the certificate, choose it, then click Upload.
  5. The 'Certificate' column in the main page will change to display Change and Download buttons. When this happens, your certificate has been uploaded successfully.


Coaching your team

I'm a coach. How do I see a list of my team members?

From anywhere in a university, look for the link on the right side of the main menu bar labeled "My team". Click this link to see an overview of your team members and their status compliance. If you don't see this link, contact your university administrator.

I am a coach and need to add or remove team members. How can I do that?

Adding and removing team members is a function that can only be performed by university administrators. Please contact your university administrator for help.

I am a coach and one of my team members says he requested my permission to enroll in a session. What should I do about it?

From anywhere in a university, look for the link on the right side of the main menu bar labeled "My team". Click this link and on the "My team" page you will see a panel on the left labeled "Training requests". All of your team members' training requests are listed in this panel. Click on the request to approve or deny it.

I am a coach, how do I log in as one of my team members?

From anywhere in a university, look for the link on the right side of the main menu bar labeled "My team". Click this link to see an overview of your team members and their status compliance. If you don't see this link, contact your university administrator. For any team member, click the button marked "Coach" to log in as that team member.


Basic terminology

Administrator: an administrator is a user in the system who has access to the administrative area of the platform, as opposed to a participant or a coach or an instructor, all of which enter the system through the university interface.

Catalog: A named bundle of programs which may or may not be restricted to particular audiences. A catalog may have a central theme, such as "programs about governmental auditing", or it may not. A catalog is owned by one particular company, although it may be shared with other companies, and may appear in more than one university.

Certificate: proof of record that a user successfully completed a program. It normally lists credits awarded, date of program, title of program, etc. In the LearnLive system, certificates are stored and issued as .pdf files, although some certificates may also exist as .jpg or other types of image files.

Classroom: A type of session format for in-person training. A classroom session features one or more instructors, and one or more participants. A classroom training may be counted for credit toward CPE and/or CLE accreditation if the content meets criteria set out by the regulating authorities. In order to receive credit for a classroom session, a LearnLive administrator or a proctor must verify the user's attendance, usually by inspecting a sign-in sheet on which the user has recorded their name and attendance times, and enter this information into the LearnLive system.

Coach: a user in the LearnLive system who is given certain permissions and responsibilities toward a selected group of users (his/her "team"). A coach can see his/her team members' learning activities and suggest additional training, grant permission for team members to enroll in training that may otherwise be restricted, and log in to a university on the team member's behalf in order to enroll him/her in additional training.

Compliance: A product in the LearnLive suite for tracking continuing education requirements necessary to maintain licensure for CPAs, attorneys, and other types of licensed professionals, and for tracking the progress of licensed professionals in meeting those requirements.

Conference: a group of training sessions focused in a particular time and place, with specific rules regarding attendance. In the LearnLive system, a conference object represents a real-world conference or meeting and tracks the activities with regard to CPE and/or CLE credit.

Credit: A unit of instruction, which varies from industry to industry. In the Accounting industry, one credit is determined by NASBA to equal 50 minutes of instructional time. In the legal industry, one credit may equal either 50 or 60 minutes of instructional time, depending on the jurisdiction which is certifying the instruction.

Enroll: In the LearnLive system, you are enrolled in sessions when you are scheduled to attend one and your intention is recorded in the system. You may enroll yourself, or an administrator or coach may perform the enrollment for you. You can see a list of your enrolled sessions on the "My Learning" page of any university. Once a session is complete (or, if it is a self-study session, once you have completed all the session's requirements), your status for that session is changed from enrolled to completed.

Field of study:

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